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32Red Casino

Online Casino Detail

Svailability available
Website 32red.com
Software Microgaming, Big Time Gaming, Just For The Win
Deposit Methods Bank Wire Transfer, EcoPayz, MasterCard, PayPal, Visa, Entropay, Skrill, Neteller, Paysafe Card, Klarna, Trustly
Withdrawal Methods Bank Wire Transfer, MasterCard, PayPal, Visa, Entropay
Withdrawal Times EWallets: 0-24 hours
Card Payments: 3-5 days
Bank Transfers: 1-5 days
Cheques: Not offered
Pending Time: 0-24 hours
Withdrawal Limit GBP 120,000 per day
Affiliate Program
Casino Type Instant Play, Mobile, Sports
Manual Flushing No
RTP Publicly audited
Currencies Canadian dollars, Swiss francs, Euros, Japanese yen, Norwegian kroner, Russian rubles, US dollars
Languages Chinese, English, German, Italian, Japanese
Licences Gibraltar Regulatory Authority, UK Gambling Commission
Company 32Red Plc Casinos
Established 2002
Live Chat Yes
Contact Accounts Email: [email protected] Pit Boss Email: [email protected] Info Email: [email protected] Support Email: [email protected] Japan Telephone: 00663 381 2265 UK Telephone: 0808 180 3232 Canada Telephone: 1866 902 0499 32Red Plc Telephone: +350 20049357 Fax Telephone: +350 20047408 Germany Telephone: 0800 0005 139 Holland Telephone: 0800 9494 618 International Telephone: +350 20059759
32Red Casino

The online casino company 32Red has been fined ? VIP status and free bonuses instead of advice.
The Gambling Commission said 32Red should have intervened after the customer, who deposited ?

Under the terms of licences to operate in the UK, awarded and monitored by the industry regulator, companies must intervene if they believe a customer?

The regulator also found 32Red failed to check the customer could afford their bets, despite licence conditions demanding operators investigate if it appears anyone is spending beyond their means.

The transgressions were aggravated by the fact that 32Red had not learned from a string of similar incidents that resulted in gambling companies being fined.

The commission? Richard Watson, said: ? Instead of checking on the welfare of a customer displaying problem gambling behaviour, 32Red encouraged the customer to gamble more. This is the exact opposite of what they are supposed to be doing.

Operators must take action when they spot signs of problem gambling and should be carefully reviewing all the customers they are having a high level of contact with.

Red, which has products including a slots game featuring the TV presenters Ant and Dec, gave the customer VIP status in February 2013, according to the commission?

Over more than two years, there were 22 occasions on which the customer made comments the regulator said ?

The company only reviewed the customer? By the time their account was suspended, they had deposited ?

Red also breached rules designed to prevent money laundering, the commission said, because it did not check the source of the customer?

The customer? Red had accepted evidence of the customer?

The company, part of the Swedish-owned but Malta-based Kindred Group, accepted the penalty and has made changes to its procedures.

A spokesperson said: ? Kindred is working hard across all teams and brands to consolidate and improve business processes, making use of best practices from all areas of the business.

As a company putting sustainability at the very core of its business strategy, Kindred remains committed to ensuring customers can enjoy gambling in a safe and secure environment.